COVID-19 UPDATE: How DecoArt is preparing & responding. Learn more
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COVID-19 UPDATE

How DecoArt is preparing & responding

March 24, 2020
To Our Valued Customers, Vendors, and Makers,
 
 
Please allow me to update you on the status of our business as it stands today:

Business Operations:
  • To ensure the safety of our employees and their families, DecoArt has ceased Manufacturing and Shipping operations effective Tuesday, March 24, 2020.
  • The following day we were informed by our Governor that non-essential businesses that remained open would also be closed at 8pm on March 25th.
  • At this time, we are projected to resume these Operations on Monday, April 13th in a limited capacity, so long as we are following local, state and federal guidelines as well as ensuring a safe return to the workplace. Any changes to this plan will be communicated immediately.
  • Our Customer Service and Sales force are working remotely in a limited staffing capacity but are available directly for your needs with no interruption.
  • Retailers, Distributors, and our Valued Customers: Product Orders will still be received and scheduled accordingly as we look forward to fulfilling your product needs following our return.
  • DecoArt.com and Social Artworking.com Customers: We will continue to accept your on-line orders however we are unable to fulfill them at this time due to our suspended operations. We are looking forward to resuming operations and filling these orders as quickly as possible!
  • Marketing and Product Development efforts will continue remotely to create and share creative inspiration that we need today and in the future.
Supplier and Customer Visits and Travel:
  • Customer Visits, Supplier Visits, Show Travel or any designated travel remains cancelled for an indefinite period of time.
  • Our IT Capabilities allow for you to have calls with the DecoArt Team via Conference, Webinar or Skype as required.
Inspiration and Creativity:
  • Our Creative Team continues to share enhanced creative projects and inspirational ideas during this time.
  • With the impact of businesses closing we are committed to ensuring that our Makers have an outlet to do what they enjoy most.
  • We look forward to you visiting our Website and Social Media Platforms for these ideas and inspiration.
These times are like no other we have experienced in our lifetimes. DecoArt sends their best to all of our Employees, Customers, Vendors and Makers and we are holding everyone who has been touched by this crisis close to our creative hearts. It has been and will be my goal to ensure proper communications to our customers during this time.

Thank you for your ongoing and continued support of DecoArt.

Stan Clifford
President