Shipping and Pricing Policies

Order Processing:

Orders entered after 1:00 pm Eastern will not be processed until the following business day.

Pricing:

Items purchased will be charged at the sales price indicated at the time of purchase. Prices are continuously updated and are subject to change. Past orders will not be updated to reflect later prices. Pricing is always in US dollars.

Clearance Products:

Items offered at clearance pricing are available only while supplies last. Should a clearance no longer be available, e-mail notification will be sent identifying the cancelled item. Your credit card will not be charged for any item not shipped.

Backorders:

Excluding clearance items, a backorder will automatically be generated for all merchandise not shipped with your original order. A packing list will be included with your order identifying the backordered items. No additional shipment fees will be charged with a backorder and your credit card will not be charged for the backordered item until the product ships. Backorders will be cancelled if items can not ship within 30 days.

Order Status:

You may check your order status at any time by logging in to the DecoArt online store and clicking the "Order Status" link in the main navigation. If your order has not been received within the time frame outlined below, you can contact us online or call us at 1-800-367-3047 for assistance. Be sure to have your email address and order number handy when contacting us.

Shipping Guidelines:

For US orders shipped via Ground, please allow 6 to 10 business days from the time of order for processing and delivery.

For 2nd Day shipping (US only), please allow 2 to 4 business days from the time of order for processing and delivery. (Note that aerosol sprays will not be shipped via 2nd Day.)

Shipping and Handling Pricing Table

Delivery of items offered in our online store is limited to the continental United States . Shipments can not be delivered to PO Boxes. Shipping will be charged at the following rates:

DecoArt Online Store Return Policy

What items are eligible to be returned or exchanged?

Items that are in their original condition and packaging can be returned. Only defective product will be accepted without original packaging.

If I order too many items or the wrong color/size, can I return the product?

You may return items that are in their original condition and packaging, and there will be a 15% restocking fee deducted from your credit.

Who is responsible for shipping costs on returns?

DecoArt will pay for the shipping costs if the return is a result of our error. Otherwise it is the responsibility of the customer to pay for return shipping.

How long do I have to return or exchange an item?

To receive a refund for items returned by mail, items must be received at our facility within 45 days of ordering.

How do I initiate a return?

To get more information about returning product and start the process, you can contact us online or call 1-800-367-3047 to speak with one of our customer service representatives.