Items that are in their original condition and packaging can be returned. Only defective product will be accepted without original packaging.
You may return items that are in their original condition and packaging, and there will be a 15% restocking fee deducted from your credit.
Social Artworking will pay for the shipping costs if the return is a result of our error. Otherwise it is the responsibility of the customer to pay for return shipping.
To receive a refund for items returned by mail, items must be received at our facility within 30 days of ordering.
To get more information about returning product and start the process, you can email us at socialartworking@decoart.com or call 1-800-367-4965 to speak with one of our customer service representatives.